Maintenance Request
FAQs
Find answers to commonly asked questions about property rentals.
How long does it take to get my maintenance issue fixed?
At Giri LLC, we prioritize prompt resolution of maintenance issues to ensure your comfort and safety. Typically, non-urgent maintenance requests are addressed within 1-3 business days. However, the resolution time may vary depending on the nature and complexity of the issue. Rest assured, our dedicated team works diligently to resolve your concerns as quickly as possible.
Do I need to be present at home?
While it’s not mandatory for you to be present at home during maintenance visits, it’s often helpful if you or someone authorized can grant access to our maintenance team. If you’re unable to be present, you can arrange for alternative access instructions with our office to ensure timely resolution of the issue.
What to do if I have a super urgent issue like flooding?
In case of emergencies such as flooding or other urgent issues posing immediate safety risks, please call us immediately. Our team is available to address urgent matters promptly. Additionally, take necessary steps to mitigate the damage, such as shutting off the water supply if safe to do so, and await further instructions from our emergency response team.
Are there any fees involved with maintenance requests?
Giri LLC strives to maintain transparency and fairness in all our dealings. Generally, routine maintenance and repairs necessary for the upkeep of the property are covered by the property owner. However, if the maintenance issue arises due to tenant negligence or misuse, additional fees may apply. Our team will inform you in advance about any potential charges associated with your maintenance request, ensuring clear communication throughout the process.